CUSTOMER CARE

WHERE DOES WEDNESDAY SHIP AND WHAT ARE THE SHIPPING RATES?

Wednesday ships worldwide. See our guide to shipping for more information. Once an order has been placed we cannot accept any cancellations or changes, so please ensure that you submit your shipping address correctly.

DO YOU ACCEPT RETURNS?

We accept returns on unworn, unused items (excluding underwear bottoms) in their original condition and with their original packaging, with tags attached. A request for return must be made within 7 days of delivery, and returned items must be received at our stockroom within 21 days of purchase in order to obtain a refund. To start a request for return please contact: contact@wednesdaystore.com

HOW DO I TRACK MY ORDER?

Once your order is on its way you will receive an email.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments trough PayPal. All prices are shown in EUR and all orders will be billed in EUR.

I’VE FOUND AN ITEM FOR A LOWER PRICE ELSEWHERE. DOES UNDONE PROVIDE PRICE MATCHING?

We are committed to providing competitive pricing and will match the price of any non-sale item found on a Europe based website. The item must be available for sale in the same color, size, and style in EUR. Email contact@wednesdaystore.com with a link to the item and we will issue a price adjustment.

I HAVE A SPECIFIC QUESTION ABOUT MY ORDER. HOW DO I CONTACT CUSTOMER SERVICE?

You may email us at contact@wednesdaystore.com and we will be happy to assist you asap.

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